Refund Policy

Summary

Enzo Celebration AI sells video-generation credits. Some credits come with a monthly plan, and some are bought once. This page explains what can be refunded, what cannot, and how to ask.

Before you pay

A paid generation runs on a third-party model provider the moment you start the job, which means the cost is incurred immediately and cannot be reversed. The credit cost is shown on the generate button before you start, so you can check it first. We would rather you spend nothing than buy a pack you do not need.

One-time credit packs

Credits bought as a one-time pack (10, 20 or 30 credits) that have not been used can be refunded within 14 days of purchase. Credits that have already been spent on a generation are not refundable, for the reason above. Because credits never expire, there is no refund for simply changing your mind after the 14-day window.

Monthly plans

A monthly plan (Starter, Creator or Studio) renews every month until you cancel. Unused credits from a monthly renewal can be refunded within 14 days of that renewal date. Credits already spent are not refundable. Refunds are issued to the original payment method.

Cancelling a monthly plan

You can cancel at any time from your account settings, or by emailing us. Cancelling stops future renewals. Your plan stays active until the end of the period you already paid for, and any credits already in your account stay yours. Cancelling is not the same as a refund: it does not by itself return money for the current period.

Failed generations

If a generation fails or times out, the credits it used are returned to your account balance automatically, and you can use them again. If a failed generation did not return its credits, send us the task ID and the approximate time of the attempt and we will restore them. Failed generations are returned as credits, not as money.

Duplicate charges

If you were charged twice for the same purchase, you get a full refund of the extra charge to your original payment method, regardless of the 14-day window. Send us the date of the charge and the payment provider shown at checkout and we will handle it.

How to request a refund

Email support@enzofernandezcelebration.net and include:

• the email address on your account
• the date of the charge
• the plan or credit pack name
• the payment provider shown at checkout

Do not send card numbers, passwords, API keys or other credentials.

What happens next

We review requests within 2 business days and reply to the same email address. Approved refunds are returned to the original payment method, typically within 5 to 10 business days depending on the provider and your bank.

Chargebacks

If something is wrong with a charge, contact us first. We can usually fix a failed generation or a duplicate charge faster than a bank dispute, and a chargeback filed while a refund is already in progress only delays the outcome.

Contact

support@enzofernandezcelebration.net